I bought an EX4 before Christmas last year, and had problems with the 500 error, and a failed Cloud Access connection, and, more importantly, an inability of the EX4 to have both an Active Directory and Cloud Access at the same time.
There was a promise, during my phone calls to support, that a firmware upgrade was imminent. But we are moving close to the end of March and every time I log into the dashboard, and check the firmware, it remains the same.
Please tell us what is going on to cure the common problems and the fact that my Seagate NAS can work (mainly!) both with the Web and with AD on my network. It’s a no-brainer for them, why not for Western Digital?