Hello every body,
There is some problem with my Passport Essential, when I touch the USB cable or move a little the drive get disconnected from the PC, I diagnose the cable - I swiched on the cable with other drive and move the drive and move the cable hardly but nothing happen but when I just touch the cable with my Passport Essential its disconnecting. Please advise.
I am living in Dubai, UAE and don’t know where to bring the drive to replace, I also don’t have the receipt - but when I was using it for the first time I registerd it online and now its showing me that it is in warrenty.
Following are my Drive Information:
Product Name: My Passport Essential
Model No: WDBAAA5000ABK-EESN
Serial No: WX10A99F3182
Size: 500 GB
Warranty Expiration Date: 11/18/2011
Many thanks in advance.