When touch the cable my Passport Essential diconnecting


Hello every body,

There is some problem with my Passport Essential, when I touch the USB cable or move a little the drive get disconnected from the PC, I diagnose the cable - I swiched on the cable with other drive and move the drive and move the cable hardly but nothing happen but when I just touch the cable with my Passport Essential its disconnecting. Please advise.


I am living in Dubai, UAE and don’t know where to bring the drive to replace, I also don’t have the receipt - but when I was using it for the first time I registerd it online and now its showing me that it is in warrenty.

Following are my Drive Information:

Product Name:  My Passport Essential
Serial No: WX10A99F3182
Size:          500 GB
Warranty Expiration Date: 11/18/2011

Many thanks in advance.




If you live in the state you can request a replacement of the USB cable free of charge. All you need to do is go to www.wdc.com/support RMA.

You can also check out this link for more info since you are living outside the US.



Try the USB dock, is not heavy and seems compatible with the essential drives too.