When I plug in my WD My Passport it does not show up anymore


#1

I use a PC and windows vista. I have a WD My Passport Essential and I have been using it for about two mouths now. One day I started up my lap-top with it plugged in and a start up screen came up that I have never seen before. I escaped out of it and restarted my computer up again and then plugged it back in.This time it didn’t show up. I have tried many things; starting it up again with it plugged in, doing a system restore, taking it to best buy (they told me they couldn’t retrieve anything) but, It still has a light on the side. It turns on but it just will not show up. When it worked the light was blinking but now it is solid. Can anyone give me some advise or tips??? Thank you!


#2

Hi there, it will be helpful to describe that screen you had never seen before…

Still, what if you try a firmware update?


#3

well i have the same problem i download firmware and update and noting.

sceen sceen2 sceen3

sceen4

Now tell me what its the problem…

sceen5

HELP Please…ASAP…


#4

chuy1n wrote:

well i have the same problem i download firmware and update and noting.

 

sceen sceen2 sceen3

sceen4

Now tell me what its the problem…

 

sceen5

 

HELP Please…ASAP…

Go inside your Passport (J)> You’ll see a folder called “smartware.swstor” with your files (And they are organized like your C drive). Just copy that folder to the place you want your files to be.