It has been two months since a new release caused a mp4 audio sync problem. I figure two months is long enough for you to fix this problem.
But, Best Buy will not take the unit back…since I have had the unit for over 30 days.
So what is the process to return the unit to WD and get my money back?
Look, I would be willing to wait, but I don’t even know if WD is going to fix the problem. In this forum I have not seen WD acknowledge the problem or suggest that it will be fixed.