What I don't like about WD


#1

Some misguided people here (not the newbees – they don’t know better – but people who have been here for a month or more) seem to think these forums are a great place to complain about the Live, or WD in general.  For those of you who are new, trust me – it’s a waste of time to do so here.  You can’t get better service – you can’t “threaten” WD or advance your agenda, or do anything more than frustrate folks here who are trying to help.  However, sometimes it IS nice to vent, so I thought I’d start this thread (because I, too, have my own frustrations).  Feel free to add to it (maybe we can even get Bill to make it sticky – while it sounds odd, it wouldn’t be disiningenuous for WD to do so).

  1. I hate, hate, HATE that WD doesn’t make it clear these are user-to-user forums.  Indeed, they seem to go out of their way to imply they aren’t.  While it’s true that from time to time Bill (the forum admin) and perhaps one or two others (Guy, and I’ve never seen anyone else but it’s possible) post a message, Bill isn’t a tech guy and Guy never offers anything besides “we’re looking into it.”  It’s more than misleading – it gives hope that perhaps WD does have an official presence here, and that what people complain about might actually make a difference (as far as I can see this is anything but the truth).

  2. On that same subject, I really think WD *should* have an “official” board, or at the very least an official forum inside these forums.  Someplace that only the tech folks can post answers (so it would have to be modded very carefully) but, more importantly, someplace the tech folks really did frequent.  While users here such as Rich, Tony and Grant are very knowledgable and helpful in the extreme, they don’t know all the answers and can only guess at some of them.  Plus they are here totally voluntarily and can not show up (or leave) at a moment’s notice (trust me folks, there have been times lately I feel like doing just that – I know, good riddence from some of you).

  3. I am as frustrated as any of you that (insert your own bug here) the thumbnail issue hasn’t been fixed yet.  Yipes, this has been around for, like, ever (which is why I came to this board in the first place.  I’m even more frustrated that it’s not considered a priority.  With each new firmware release I look at the dozens of things addressed and most of the time ask myself “why the heck was THAT done?”, particularly now that I see people asking for so many things.  It’s almost as if WD doesn’t pay a whit of attention to the problems people are facing, and their firmware releases are totally marketing driven.  Hey, I worked in the industry for decades, and I understand the pressure the market people put on the tech staff.  But the tech staff has to at least *listen* to what the users are asking for.

  4. On THAT same subject, I think the WD marketing people are fools – they want to advertise the Live as the be all, do all box that only raises people’s expectations unrealistically.  If you are willing to live with the Live’s limitations it’s a pretty fantastic piece of equipment, but that means you need to understand what it can and can’t do.  And what it can’t do is a whole lot of what it promises to do – I wish they’d stop promising things.

Feel free to add to this thread – hey, complain about ME if you want.  (I just found out I can ignore certain people by clicking on their name in these forums and setting it up in my profile, so those that really make me mad are now VANQUISHED!)


#2

I am in Total agreement with you. I personally have found much help from people in this forum by just asking and not complaining. I have a chance to compare as I have stated earlier and I think WD Live is the best of the media players.

Tech support is poor I was told when I first bought it Netflix was on the way and was a deciding factor why I chose WD Live first. Now it appears no netflix in site.

In overstating a products capability only raises dissapointment and especially for the ignorant people. I have yet to try and Dabble in the Blu Ray trying to pay off all the hard drives and NAs first before I go and get a bluray player for computer and anyways I have plenty of DVds to run. As of now I am buying bluray movies. very interested in the 1080P/24 side of the HD Live and see how that chalks up to my pioneer blu ray player.

As of right now I am working a bit by bit getting kinks out overall the WD is a plus for my media not perfect but definately adds to what I have as for techs in a forum 5 thumbs up for that suggestion WD has an Opportunity to be the leader in media and forge what Apple did with I pod and I phone everyone is playing catch up so WD hope your wandering these Forums and listening to peopl like MIke there boots on the ground

Terry