What happen with my WD

I just bought My Passport WD from online store, i used it to back up some file When it was done,i got to go then i eject my WD safely. But, then when i use again, i move another remain file but the transfer was didn’t start, it can’t transfered. I want to format the device, but before i get back file to send to my computer again and it can, but when i send the file to WD external drives it can’t. I check from WD Drive Utilities and i don’t found my drive. It says ’ Attach a supported WD Drive.
Then i format the drive from disk management like tutorials on the official WD website, but it takes forever, and the ‘Disk Management’ are not responding so i can’t use my WD
anyone can help?

Hi stevanus63,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support

https://support.wdc.com/support/case.aspx?lang=en
The link below will allow you to call support.