What credentials to login via Finder window on Mac?

Seeking help, what credentials do I use to login as a registered user? I’m able to access MyCloud Home via web but have trouble accessing it directly on my MacBook Air (OS:13.0.1 (22A400)), via the Finder.


Hi @EdisonPhang,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:

Ok, will raise it. Thanks!

Did you get an answer? I have the same question/issue.

Hello @Betty1908, no solution from WD except that they clarified that your files can only be accessed via the downloaded WDDiscovery App. If you’re still keen to access it directly via the ‘Network Access’', it’ll only allow for publicly available files in guest mode, not possible via login mode.

Hope that helps!