What a load of junk

what we have here is 2 hard drives (2x1TB)  that are accessed through a portal. Fine, but if something goes wrong with the product and you have the unfortunate reason to talk to customer service then the baloon goes up. They are partonizing " It is better if you solve this problem so that you will know in the future" hello!!!, if my car brakes down and i phone the manufacturer I do not expect them to tell me to repair it for the exxperience. Anyone who wnat this ‘bag of **bleep**e’ for the cost of postage then please pm me I AM SERIOUS.

Can you please elaborate, what happened, what Tech support told you?

Sometimes it’s a problem with an OS setting.