Ordered my new 5TB my Passport from the Western Digital website. Came from a place in the Netherlands and was shipped using UPS.
The package arrived in a flimsy cardboard box with one bit of double sided large bubble wrap draped over the product box. The bottom of the box had no protection from impacts or shocks and the product box was able to slide up and down the box freely. This is no where near acceptable. Amazon package packs of pens better than this and this was a fragile external hard drive that cost over £100.
Having seen Western Digitals policy on how customers have to return their items and the stringent packaging standards, how can how they’ve sent my new item out be OK? It’s not an isolated case either. The HotUKDeals website is full of complaints about how items are arriving to the UK from this Netherlands Western Digital store in such a manner.
I’ve Submitted a complaint using the support email a few days ago. Not holding my breath on the chances of it being replied to as it stands and would be nice to get a reply on here, acknowledgement of the issue and for steps to be taken to stop this practice happening.