I’ve been in touch with Western Digital Support again; this is their suggestion to overcome the problem several of us are experiencing with their products :
Dear Mr. B… ,
**Thank you for contacting Western Digital Customer Service and Support. My name is S … (WD’s technician)
Please reset the My Book.
The reset button is on the back of the device.
To reset the the My Book, please follow these steps:
- Turn off the device and disconnect all cables from the unit.
- Insert a paperclip or narrow tipped pen into the recovery slot on the back of the
unit. Press and hold down the reset button.
- While continuing to hold down the reset button, connect the power cable to
the back of the unit.
- Hold the reset button down until 10 seconds after the power/activity LED
lights on the front of the device, then release the button. The unit may take up to
three minutes to boot up completely.
Note: The default user name is admin and the default password is 123456
If you have any further questions, please reply to this email and we will be happy to assist you further.
Western Digital Service and Support**
I feel it’s pointless to say that no change was noticed. Instruction #4 says, " … until 10 seconds after the power/activity LED lights on the front of the device …" BUT THIS IS THE VERY PROBLEM: THERE ARE NO BLUE LEDS ALIGHT !!!
I hope their expert is only trying to eliminate possible superficial problems. We’ll see ……
I’ll let you know of further developments …