Western Digital Support

I submitted a case 10 days ago. I would love to know what sort of experience other folks here have had in terms of delays. During the pandemic I expect things to be slow, but am curious as to whether I should expect to measure this in weeks or months?

Hi @welshofer,

Please click on the link below to know more about the replacement options :

How to Get a Warranty Replacement for a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product