I have been attempting to update my email address for 6 months now. Western Digital keeps running me in circles. I wanted to register 7 new internal hard drives I purchased along with a new email address - They cannot get it together. I have reached out to them countless times - i have spent well over 8 hours of my own personal time talking with agents, rehashing my experience, being upgraded to level 2 support, then management … they cannot get this right.
All they ever do is get it completely wrong. The latest - they sent me signin resets - to my proper new email address - but my email address in the form is listed as my old email address … the very reason I began trying to change my login information half a year ago. So now, the WD support team has returned me back to the very beginning - the wrong email address. Plus, I attempted to change my password for the WD Customer Portal and it did not work. So once again, I have no - zero - access to my information. I was able to change my Community Sign in, albeit, having to use a new User name because my original User name is taken (by me) - though I cannot sign into it because they changed the password.
I am stunned at Western Digital’s complete incompetence. One would think that being a hard drive company, that WD would be able to do something as simple as help a customer register his new WD products. Unbelievable. So, when I need to purchase more drives, I am most definitely going to look elsewhere.
One of the most ridiculous experiences I have ever had.