I have had this drive for about 5 months now, from the very beginning it had errors such as it not letting me update the firmware and such because of errors. Just recently it stopped being recognized by the “Disk Management” or in “My Computer” even though it shows up in my Device Manager as working perfectly well. I have had issues with my computer not recognizing the drive before but usually a simple restart suffices, this time though I have tried every troubleshoot option I have found on the web that I am able to do, but so far nothing has worked. The only thing I haven’t attempted would be getting a new USB cord for it, that is what I’m about to try, I assume it won’t work though. I even reformatted my computer to try to get this thing to work since it has literally all my data on it…
Some more things I have noticed:
When I try to shut down my computer or turn it on with the drive plugged in it will just stop until I either force shut it down or unplug the device.
After reformatting when I go to Disk Management I started to get this error “Request could not be performed because of an I/O device error” when I go to Disk Management.
The drive is not dead it is spinning and vibrating.
When I first plug in the drive I start hearing a clicking noise from within the drive that I don’t remember hearing before.
A few things I have tried:
I have tried all the USB ports on my computer 2.0 and 3.0. I have tried using the drive on other computers with the exact same results.
I have tried plugging the cord into the wall directly instead of from a surge protector.
I have restarted/reformatted my computer and tried it on different PC’s with the same results.
There are a lot of other things I have tried but I can’t remember them all… but yeah nothing has worked, so far reformatting has given me the best results with the “Request could not be performed because of an I/O device error” when I go to Disk Management.".
My computer specs:
Processor - Intel Core i7 CPU 950 @ 3.20 GHz
RAM - 6.00 GB
Video Card - Nvidia GTX 460
System Type - Windows 7 Ultimate 64-bit
Power Supply - 1000 Watt
Model Number: WDBACW0020HBK-NESN
If anyone has any input/solutions I would appreciate it, I would like to keep the data on the drive but if all else fails, avoiding spending another $200 would be nice too… Thanks in advanced!