Western Digital-My Book 1TB External - Win 7 no longer can read HD


#1

I had this hard driver for maybe a month and worked fine, now the Windows 7 can no longer read the HD and cannot access it… Help please?!

Please click here for my screenshot. Any help is appreciated. Thank you, Mitch


#2

As you can see from the screenshoot it recognizes the HD, but I cannot access it.

Any ideas?


#3

I have no solution for you but I have a similar problem with the same HD. I have it for 3 months now and have connected without any problems 2 towers, 2 lap tops and my TV. PC are using XP. But this week-end I bought a new laptop which is on windows 7. I have been able to connect to the HD the first day but I can’t do it any more.

I havn’t installed the WD software as it is not mentionned that it works with windows 7.

Did you find a WD software installation for windows 7 ?


#4

There was a new release for SmartWare.  I would update to it and see if it helps Windows 7 to recognize the drive.

http://earth.wdc.com/wdproducts/updates/?family=wdsmartware


#5

i have a wd elements 500 gb ext. hdd and this problem of it not showing up happen twice to me. when i got my laptop that was loaded with vista, and then after i installed windows 7. after i started getting drivers for my laptop (when it was loaded with vista), it worked all of a sudden. now the  same thing is happening with windows 7. when is there going to be a driver for this to not happen? i have a gateway 64bit and i see online this is becoming a problem all over the map. is wd doing something about this or are they just not concerned? this is a real problem that needs attention and fast.


#6

The link is not working, can you post a better link please

Thank you


#7

If you’re referring to the link I posted, that’s the only link.  You can try a round-about way.  Clink on the SmartWare update button in the link below.

[deleted]


#8

@ Community Manager :dizzy_face:

Are you on an intranet? Did the link change or did you mean to put the word  EARTH in the link?  It appears that the correct link is:

http://wdc.com/wdproducts/updates/?family=wdsmartware


#9

My apologies.  I was on the intranet.  I have no idea how I ended up with an internal link like that.