Western Digital Lifeguard Diagnostics does not display My Book Studio Edition II WD20000H2Q-00 properly

Please see imags that I have uploaded.
This is the latest version as I downloaded the zip file within the last two hours.
Can anyone help or explain?
I seethe three drives that are located on My Book Studio Edition II WD20000H2Q-00 in the lower pane/window. While the three appear in the lower pane/window, there is NO entry in the upper pane/window. [See image.]
As a result, I have no status and I cannot run any diagnostics.
Other non-WDC tools do see the HDD device/system.
Yes, Win10 Explorer shows the three and I can access the three.
Crystal DiskInfo 7.1.1 x64 does see the entire unit. [See image.]

Hello, Ted_T,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support

OK, ticket submitted and i referenced this forum’s URL for the “images”