Western Digital Elements 2TB not turning on

WD External Drives External Drives for PC
1

I had my computer and external hard drive set up in one place. I packed it all up, put it in my car, and moved to my new place. It was in the car for about 8 hours in a box along with other stuff like wires and my keyboard. The hard drive did not experience a rough ride, extreme temperatures, nothing like that.

Anyways, I set up my computer, but accidently used a 19V, 2.1A adapter to power the external hard drive. I really doubt this would cause my hard drive to break, but it is not working now. When I plug it into the power, the drive is clearly making 0 noise. Thus, it does not show up on my computer, nor does it show up in Drive Management on Windows 7.

Is my drive broken?

Edit: I have tried different USB drive, different USB port, different computer. Neither the 19V adapter which I accidently used, nor the 12V, 1.5A adapter that I’m supposed to use power up the drive at all.

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Using the wrong adapter probably fried a circuit board.

Joe

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Hi Joe_S, thanks for the reply.

Is a fried circuit board something I can fix myself, or is it really hard and will void my warranty?

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If you are handy with electronics you may be able to fix it. Check out some of the posts by fabkar he has helped others. Sometimes it’s just bypassing a diode. You can also PM him he’s good about helping. Your warranty is void for using the wrong adapter. You aren’t the only one who has done it.

Joe

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