Welcome to the My Passport Wireless Pro FW BETA


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Welcome to the Community Pages dedicated to the My Passport Wireless Pro Beta Firmware UPDATE. This will be the meeting place to provide feedback, comments, updates and other important information regarding the update.

What’s New:

We have many updated features already in this build, plus, many in the pipeline. We are looking forward to hearing your ideas for yet more! In this release you will find:

  • Improvement in Thumbnail Generation for supported images when using My Cloud Mobile Application
  • Improvement in SSID Broadcast (time out removed)
  • Enhanced SD Card Support
  • Improvement in Suspend / Resume & Battery life
  • Improved web dashboard response
  • Additional ToolTip dialogs in web dashboard

Known Issues:

While we have done our best to find and fix as many issues as possible, there will be a few that have slipped through the QA process. You may run into a few of these known issues during your participation, if so, we already know about them :stuck_out_tongue:

  • When switching to Battery Life Mode, 5 GHz band may be disabled and 2.4 GHz band enabled
  • Media Server database internal server error. (31002) when USB import mode is set to “move” and iOS device is attached – As iOS devices do not allow remote deleting of content, this error message will be generated in the web dashboard when MOVE content is enabled and a USB import has finished (successfully) when using iOS devices

For more information, check out the resources below:
My Passport Wireless Pro KBA: https://support.wdc.com/product.aspx?ID=235
My Passport Wireless Pro Online Learning Center: http://bit.ly/2bBf3OD

Contacting Support:

As this is a BETA, there will be no official EMAIL or PHONE support for those that choose to participate in the BETA. Please use the WD Community Forum to provide feedback, issues, suggestions, comments, etc. A member of the BETA staff will respond to you just as soon as possible. We will do everything we can to ensure the updated Firmware is stable before releasing it to you. If you find an issue please follow the instructions in the topic “How to Provide Feedback

Accept and Download:

To participate, you will need to already own a My Passport Wireless Pro and accept the beta tester license agreement. Please click the link below to accept the agreement and access the download: http://support.wdc.com/beta/wdmpwp.aspx

Reverting My Passport Wireless Pro:

If you wish to revert your My Passport Wireless Pro to the release firmware, just follow the instructions provided on the Download Link above.

Thank you for participating and have fun


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