WebCloud access problem

Hi

I cann’t access my device on “WDMyCloud.com” despite i create a user in the cloud settings and i sent to my email. It was working fine but since yesterday it start showing “Device is offline”

Thanks

Did you set a fixed IP address for your NAS on your local home network?

Hi

Its on DHCP 

 The following message i got when create webcloud account for me :

  • The web access account you requested for could not be created. Ensure that you do not have any network connectivity issues and try again. (250006)

This how it looks on website on attempt to remote login :

wd error.png

Thanks