Web interface problems

[soportelan]

I have had the problem for a month now, I have been accessing the NAS my cloud ex2 ultra via the web and the interface does not load or it takes more than 5 minutes to change menus. I tried several web browsers, the same thing and I factory reset it, updated firmware remains the same.

I go through the various menus and I have to keep updating because on many occasions it does not respond or it hangs.

[Keerti_01]

Hi @soportelan,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask