I recently purchased a new WDTV Live to replace my previous no wifi model which had started to act eratically - needed to be rebooted all the time that sort of thing. Well imagine my surprise when the new one I just purchased did exactly the same thing. Only even worse. It can no long manage satying connected to my NAS - netwrok shares works intermittently. Photos are no long viewable in their full resolution. The list goes on.
I then went searching for issues realted to this prodauct - WOW! I’ve never come across so much disgruntlement about a product. Most of it relating to firmware issues and how every up date has made the product worse. So I have wasted money buying a new model because it runs on the same firmware and subsequent updates., I have spent a lot of hours trying to find an appropriate resolve for those issues and Western Digital by all accounts on the net continues to sell and curiosly supply updates that don’t for a product that should have been recalled. Because it is unable to do the fundamental task that it was advertised capable of. So How do I get my money back and compensation for all the time I have wasted with this product. If a new firmware had come out to resolve these issue I would be so annoyed but this is a deliberate grab for cash for a product that WD is aware does not work and at very best they have been unable to adequately resolve. I dont think being told to unplugged the product and reboot it everytime you want to use it is a reasonable response.