WDTV Live Restarting


#1

I have my WDTV Live connected via Ethernet cable, I stream movies from the various PC's on the network. I'm using the latest firmware to date (17th April 2011). The unit is connect to my TV via HDMI.

I have issues with some stuff making the unit restart, the screen goes blank (no input) then reboots with the WD logo. This can happen randomly at any point , If I play the same thing that previously crashed the unit it doesn't always crash at the same point - it seems completely random.

The majority of video I play is 720p x264 stuff.

This is stopping me from enjoying the WD TV Live as everything I watch is interrupted.

Any ideas?

Cheers


#2

I am getting exactly the same thing, this is only happening though since I updated to the latest firmware a couple of days ago. This never happened before. Wonder if there is a bug in the firmware?

Anyone any thoughts on this?


#3

Have not seen this myself yet, but my son has said it's happend to him 3 times lately with films running from usb hard disk


#4

Come to think of it... we only got this issue after updating the firmware too.

It must be something to do with that. I hope WD know and are working on a fix!


#5

Downgrade to the previous firmware and see if the problem is resolved.


#6

thepanoguy wrote:

Downgrade to the previous firmware and see if the problem is resolved.

Have had this random restart on mine today, have posted the media info and if everyone else can do the same we might just be lucky and see a partern so WD can try and sort it out.

Format                           : MPEG-4
Format profile                   : Base Media
Codec ID                         : isom
File size                        : 3.65 GiB
Duration                         : 45mn 21s
Overall bit rate                 : 11.5 Mbps
Encoded date                     : UTC 2011-03-30 05:10:01
Tagged date                      : UTC 2011-03-30 05:10:01

Video
ID                               : 1
Format                           : AVC
Format/Info                      : Advanced Video Codec
Format profile                   : High@4.0

Format settings, CABAC           : Yes
Format settings, ReFrames        : 4 frames
Codec ID                         : avc1
Codec ID/Info                    : Advanced Video Coding
Duration                         : 45mn 21s
Bit rate mode                    : Variable
Bit rate                         : 11.1 Mbps
Maximum bit rate                 : 35.6 Mbps
Width                            : 1 920 pixels
Height                           : 1 080 pixels
Display aspect ratio             : 16:9
Frame rate mode                  : Constant
Frame rate                       : 23.976 fps
Color space                      : YUV
Chroma subsampling               : 4:2:0
Bit depth                        : 8 bits
Scan type                        : Progressive
Bits/(Pixel*Frame)               : 0.224
Stream size                      : 3.53 GiB (97%)
Writing library                  : FASM Quality Enhancer Bitrate Squeezer 3.4 (c)2010 Fachman
Encoded date                     : UTC 2011-03-30 05:10:01
Tagged date                      : UTC 2011-03-30 05:12:29
Color primaries                  : BT.709-5, BT.1361, IEC 61966-2-4, SMPTE RP177
Transfer characteristics         : BT.709-5, BT.1361
Matrix coefficients              : BT.709-5, BT.1361, IEC 61966-2-4 709, SMPTE RP177

Audio
ID                               : 2
Format                           : AAC
Format/Info                      : Advanced Audio Codec
Format profile                   : LC
Codec ID                         : 40
Duration                         : 45mn 21s
Bit rate mode                    : Variable
Bit rate                         : 384 Kbps
Maximum bit rate                 : 449 Kbps
Channel(s)                       : 6 channels
Channel positions                : Front: L C R, Side: L R, LFE
Sampling rate                    : 48.0 KHz
Compression mode                 : Lossy
Stream size                      : 123 MiB (3%)
Language                         : English
Encoded date                     : UTC 2011-03-30 05:12:23
Tagged date                      : UTC 2011-03-30 05:12:29


#7

markinuk wrote:


thepanoguy wrote:

Downgrade to the previous firmware and see if the problem is resolved.


Have had this random restart on mine today, have posted the media info and if everyone else can do the same we might just be lucky and see a partern so WD can try and sort it out.

 

Format                           : MPEG-4
Format profile                   : Base Media
Codec ID                         : isom
File size                        : 3.65 GiB
Duration                         : 45mn 21s
Overall bit rate                 : 11.5 Mbps
Encoded date                     : UTC 2011-03-30 05:10:01
Tagged date                      : UTC 2011-03-30 05:10:01

Video
ID                               : 1
Format                           : AVC
Format/Info                      : Advanced Video Codec
Format profile                   : High@4.0

Format settings, CABAC           : Yes
Format settings, ReFrames        : 4 frames
Codec ID                         : avc1
Codec ID/Info                    : Advanced Video Coding
Duration                         : 45mn 21s
Bit rate mode                    : Variable
Bit rate                         : 11.1 Mbps
Maximum bit rate                 : 35.6 Mbps
Width                            : 1 920 pixels
Height                           : 1 080 pixels
Display aspect ratio             : 16:9
Frame rate mode                  : Constant
Frame rate                       : 23.976 fps
Color space                      : YUV
Chroma subsampling               : 4:2:0
Bit depth                        : 8 bits
Scan type                        : Progressive
Bits/(Pixel*Frame)               : 0.224
Stream size                      : 3.53 GiB (97%)
Writing library                  : FASM Quality Enhancer Bitrate Squeezer 3.4 (c)2010 Fachman
Encoded date                     : UTC 2011-03-30 05:10:01
Tagged date                      : UTC 2011-03-30 05:12:29
Color primaries                  : BT.709-5, BT.1361, IEC 61966-2-4, SMPTE RP177
Transfer characteristics         : BT.709-5, BT.1361
Matrix coefficients              : BT.709-5, BT.1361, IEC 61966-2-4 709, SMPTE RP177

Audio
ID                               : 2
Format                           : AAC
Format/Info                      : Advanced Audio Codec
Format profile                   : LC
Codec ID                         : 40
Duration                         : 45mn 21s
Bit rate mode                    : Variable
Bit rate                         : 384 Kbps
Maximum bit rate                 : 449 Kbps
Channel(s)                       : 6 channels
Channel positions                : Front: L C R, Side: L R, LFE
Sampling rate                    : 48.0 KHz
Compression mode                 : Lossy
Stream size                      : 123 MiB (3%)
Language                         : English
Encoded date                     : UTC 2011-03-30 05:12:23
Tagged date                      : UTC 2011-03-30 05:12:29

 

This is probably down to the fact that it is a pirate rip and possibly non-standard.

Writing library                  : FASM Quality Enhancer Bitrate Squeezer 3.4 (c)2010 Fachman


#8

Nice spot Rich,  and you are most proberly right about it being non-standard.

P.S. The file was part 2 of "The Walking Dead" because Channel 5 messed up their signal to set my DVD recorder going on that one part of the series, have since got a non-pirate copy from the re-run on 5US. :smiley:


#9

Markinuk how did you get the file information that you pasted on your post. I'm still getting this issue. Also how do I go back to the previous version of the firmware. Can't see anyway of doing it.


#10

Actually tonight mine is now rebooting at random points whether or not I'm watching anything. Think I might copy everything off it tomorrow (about 800gb) reset it to factory defaults and copy everything back this is doing my head in. I can't watch anything as it reboots and then takes 2-3 mins to reboot I then have to find the file again and as it has rebooted there is no resume point so I have to fast forward through to where it stopped. Hope wd are aware of this issue.


#11

comicbookguy75 wrote:
Markinuk how did you get the file information that you pasted on your post. I'm still getting this issue. Also how do I go back to the previous version of the firmware. Can't see anyway of doing it.

For media file info use Mediainfo (free)

http://mediainfo.sourceforge.net/en

To rollback download the firmware from the link below and follow the instructions.

http://wdc.custhelp.com/app/answers/detail/a_id/5800

Later. just read you last post and it appears you may have a Live hub. You get the previous firmware at the link below.

http://wdc.custhelp.com/app/answers/detail/a_id/5860


#12

Hello,

I also ahve a similar problem with my Tv Live Hub. However I have never have this problem with the movies. The first time that have append was using the Services - Deezer, when trying to insert a singer name...

It possible to make a Downgrade, how?

Best regards,

Carlos Loureiro


#13

Carlos

To downgrade your hub, see post above your post.


#14

I've still got the problem and it reset 3 times last night on film I have played quite a few times perfectly over the last year, time to rollback and see how it goes.


#15

Exact same issue here! Very annoying/very random!

Will downgrade the firmware for now, anyone know when WD will be releasing an update?


#16

Phixion

have you managed to sort out this restarting yet ?????


#17

I am having the same issue as well. Does anyone know if reverting back to previous firmware corrects issue?


#18

Shelterit

Do you run any films over network shares or only by USB ???

If you do both you might find it is only crashing/restarting when playing from USB, thanks to Phixion for finding this.

As to why - I don't know yet, will do some testing in a couple of weeks after my hols.


#19

I do not use a USB device.  All of my media is played over network shares.  The only times I have experienced the reboot has been within a few minutes of turning on the WDTV Live Plus. It rebooted while I was navigating through the shares folders, looking for a movie to watch, never while watching a video.

It has only happened three or four times.  I will try to pay closer attention to exactly what was going on, if it should occur again.


#20

Blank Post?
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