Last night I was watching Netflix and finished what I was watching. I went to select the next episode, but it was giving me an error. I decided to reboot it as when I’m starting to have issues that typically resolves them. After I reset it, I went back into Netflix and it acted as if I had not set it up. It asked me if I had a netflix account. I hit yes and it asked me for my login credentials. I selected username and the box came up to be able to enter it with the remote, but when I attempted to arrow to select the letters, I saw the box behind the keyboard select password. If I pressed down again it went down to select continue. Up selected password, then up again went back to username. It was as if the cursor never changed to the keyboard. I attached an external keyboard to it and I was able to enter my email address, but I had no way to hit enter. Hitting enter on the keyboard yielded nothing and I could not arrow down to select enter. If I hit back on the remote it exits the keyboard and acts as if I never typed anything in The only thing I can think of to do is to try downgrading the firmware to see if that makes any difference. I could sure use some help though if anyone is familiar with this issue.
Downgraded firmware and this problem was resolved.
How did you do that? please
