WDTV Live frozen at startup

Think I created a brick. I tried updating the default theme online with the font folder included in the theme. The device took the update fine. After doing a complete shutdown of the device though, it won’t boot pass the welcome screen now. Tried the following:

  1. Holding the reset button on the bottom of the device.
  2. Tried connecting to the device via the web but can not connect. Along with this, I tried to ping the device but wasn’t able to connect to it.
  3. Tried resetting firmware by installing latest firmware on USB into front & rear.

None of the above worked. Any thoughts or do I have a brick?

Try to contact tech support to see if the have any other suggestions.