WDTV Live doesn't see anymore a WD 1TB hard disk

My WDTV Live (pn: wdbpuf0000nbk-00) doesn’t see anymore my WD Elements disk 1TB (sn: wxt1a77kynfx, pn: WDBUZG0010BBK).

It has worked perfectly for 2+ years: out of the blue, no way for the player to see the disk.

I did all possible tests and the follow:

  • I re-formatted the disk NTFS.
  • I changed the usb cables.
  • I changed the usb port back front back many times.
  • I reset the WDTV to factory sets.
  • I switched on and off the player, removing the power cable.

The disk works perfectly on pc and mac. The led of the disk when connected to the WDTV Live blinks.

I repeat, it worked perfectly for 2+ years, now no way to see the disk unit. Pls help.

Hi gianlukw,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support

The link below will allow you to call support.