WDSmartWare_Software_Upgrader_for_Windows_1.5.4.11B (2).zip Issues

I lost all my backup when I went to backup everything up. WD saying that there was an update and downloaded and opened it up with no luck. Have tried three times to download this and install it.

Anyone else having same issue and if so solution?? Running Window 7

Can you post your drive model number?

is that on the back of the passport? WDBACX7500ABK-01…

I’m having the same problem. Updater begins to install and then the dialog boX disappears and nothing happens. Running Windows 7 64 bit. Model #WDBACW0015HBK-NESN.