WDSmartware does not backup files

Version 2.4.1

Hi everyone,

I use WDSmartwareBackup to save my files on a WD My Cloud wi-fi connected. 

The problem is that several files are not backed up (Outlook data files, documents, nothing specific).

I tried a scheduled backup and manual backup. The program works a long time, say Copy completed, but files are not where they should be.

I experienced the problem with older versions too, I had to uninstall, delete everything, reinstall, change destination folder.

It worked for some weeks, but now the problem is here again.

Please give me a final solution.



Hi, see if the links below help.

WD SmartWare Version 1.6.x and earlier only backs up Outlook files once in a 24 hour period 

Supported and non-supported file types in a Category Backup in WD SmartWare Version 1.6.x and earlier 


the backup is scheduled once a week (friday). backup is not by category.

other suggestions?