WD Community

WDMyCloud Safepoints dissapeared + retrieving shares not working

Hi there,

I am losing sanity with trying to backup my MyCloud device to another MyCloud device.

Scenario: It used to work to backup my WD MyCloud 4TB to another WD MyCloud 8TB dedicated only for this purpose.

Problem:

  1. Safepoint dissappeared from the safepoint menu list
  2. Recreating the backup to the same WD 8TBMycloud device impossible because the “Retrieving shares” action returns no shares.
    It lists the WD 8TB MyCloud but when you do the “Retrieve shares” returns nothing when doing this request http://lan.ip.address/api/2.1/rest/share_discover?ip_addr=lan.ip.address&user=&pswd=&_=1638484894634

The HTTP response from that request is:

<error_code>401</error_code>
<http_status_code>401</http_status_code>
<error_id/>
<error_message>Request is not allowed</error_message>

The only noticeable difference is that he 8TB MyCloud device is now redirecting its UI to the IPv6 address, yet accessing the shares via IPv4 works without headaches.

Is this a cache problem? Is there a way to clear the problem via SSH?

Any help is appreciated.

Kind regards,
Tib

Hi @tiberiux,

Please contact the WD Technical Support team for best assistance and troubleshooting:
https://support-en.wd.com/app/ask

Support for Western Digital Hard Drives | Western Digital

Still Need Help?

Reach out to Support for more assistance.

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.