WDMyCloud Internet access vs Cloud Access

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

Hi there,

When I’m in the WD My Cloud dashboard then under Setting, Network, Network Profile it says that Status is " Internet Access" :

Network.JPG

However, when I check Settings, General, Cloud Access, Connection Status it says that Connection Status is: “Failed. Cannot establish remote access connection. Make sure you are connected to the Internet.”

Cloud access.JPG

I think that kind of strange because the WDMyCloud has internet connection and I can connect to the WDMyCloud outside my home via my smartphone. So what is it?

Another issue is that I cannot update the firmware. Using the update button gives me the “Error retrieving firmware upgrade information: Internal server error. Retry your last operation. If the error persists, contact WD Support for assistance. (370014)” error message.

Finally, when I check Cloud Access, then under Cloud devices for xxx are over 40 (!) “New Unregistered Device” devices ?!

Devices.JPG
Devices.JPG692×262 20.8 KB

Due to disconnecting problems I have set a Static IP address which solved that problem but maybe caused the problems I mention in this post?

Thanks in advance for any advice and (links to) clues.

2

When using the Dashboard, Settings>General>Cloud Access did you ever hover over the MyCloudcirclei.JPG for more information? Did you click on Configure and the same hover over the MyCloudcirclei.JPG?

Posted by,
cat0w (USA)

3

Thanks for your reply.

I did all that and having checked my settings over and over again for the last 6 weeks or so I didn’t understand why the device reported a remote connection could not be established while it was connected to the internet and I indeed could access it through the cloud…

Then finally yesterday evening I found out that I made a typo when configuring the Static Network Mode! Because it was such a small error I didn’t noticed it during all my checking. It seemed that I had switched numbers entering the DNS Server IP adress :confounded:

A few minutes after I had corrected this typo, the device reported the Connection Status of the Cloud Access was Connected :smileyvery-happy: