For some of us the problems started with the November update to Windows 10. If one does an in internet search they’ll see others, using other NAS boxes, had similar problems starting with the November update. Prior to that update my Win 10 test box had no problems with the My Cloud. Post November the My Cloud no longer shows up under Computer in Windows File Explorer. For me it appears to be some sort of SMB issue in Windows 10 on that one PC where by if I downgrade Windows 10 to SMB1 (via one of the three SMB methods detailed in this thread) it will properly display the My Cloud under Computer.
I do not have these problems with my Windows 7 machines. Including those that were upgraded then rolled back from Win 10.
