WDMPP Not Copying Imaged from SD Card

When I insert and SD card into the Passport Pro and push the left rear button, it appears the copy is going on. When all four lights are steady and the flashing light is steady. I turn off the drive and remove card.
Then when I open the app on my iPad and connect to the WD wi-if, I am unable to find any of the images on the WDMPP.
What a I doing wrong???

Hi frjeff,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support

The link below will allow you to call support.