Wdlive TV no sound

WD Legacy Products WD TV Live & Live Plus
1

I need a little hep please . 

I have the wd tv live media player fro about 6 months ,no issues .Suddenly I don’t have sound.  Tried another HDMI cable thinking its the cable ,its not.  Resest to factory default ,still no results, Upgraged back to lates version ,still no luck. 

PLEASE HELP

2

Have you tried using another HDMI port on the TV, or another TV?

3

Hello

Yes tried another TV and tried another HDMI port  still no results.  I do not have cables to try the alternative through component.  Not sure if i should spend the money to buy the cable if the unit is faulty

4

I just changed the title to provide the correct model i have

5

is there no one out there that can help

6

First of all, what type of file are you trying to play (for example:  are you trying to play an .mkv with AC3, or .mp4 with AAC, or .m2ts with DTS)?  What is the audio set to in your settings? 

You can e-mail my personal e-mail (hogger129@gmail.com) if you want to, also.  You might get a quicker response that way, plus we can exchange photos or something to try to describe and sovle the issue you’re having.

Also, do you know if you have the Gen 1 or Gen 2 model?