That’s it!
I hope WD TEAM fix it!
Have you search the rest of the forum about this issue? I’d give it a try. You can also contact WD’s Technical Support by phone or email.
To Contact WD for Technical Support
http://support.wdc.com/contact/index.asp?lang=en
I have the same problem.
I had this problem when using my Media Server which is a Twonky running on a QNAP NAS. I had to use Network share in order to get WD TV Live to “see” the subtitle file… Al
What NAS do you have and is it running a media server. As has already been stated it may be that the media server does not support SRT subtitles.
My WDLIVE is not loading/reading .SRT subtitles format (English subtitles) at all. Neither when I’m playing a movie from Network share nor I’m playing a movie from a local HDD. I ask for help to supporting team and I hope I will get an answer soon that will solve this problem. I’m used to watch movies with volume on low …
Post the name of your movie file, and the name of your srt file here, and whether they are together. I have no problems when the names are exactly the same except for the characters after the period… Al
Your NAS doesn’t send the text to the WDTV Live - it can’t play what it can’t see.
Use a network share instead.
It works! You are right, the name of the subtitle should be the same as the name of the movie file. I never tought to that. Thank you very much for your help. 
1/. Have you put the movie file and the subtitle file in the same folder with exactly the same name?
For example: Aeon Flux [2005]
Aeon Flux [2005].srt
2/. In the “Settings and Advanced Features” go to “Video” and set Subtitle Default On.
3/. Play the movie now. I just bought the WD TV Live only a few days, connected with 50" Panasonic HD Plasma TV. It worked for me and I hope you do too.
1.- WDTV does not support SRT subtitles on media servers (twonky, qnap, synology, ps3mediaserver, etc)
2.- WDTV support subtitles from Network Share
how
i suggets: create a folder for each movie:
/2010
insidee put the movie, picture and subtitle with the same name!!!
Like these:
/2010/2010.avi ← avi, mkv, mp4, etc
/2010/2010.srt
/2010/2010.jpg <–Movie poster or fan art 180x270
/2010/FOLDER.jpg <–Movie poster or fan art 180x270
Thats the structure i have for all my movies and works like charm. :smileyvery-happy:
As I understand it, it’s not quite true that WDLive doesn’t support subs through media server.
For one thing embeded subs do work (mkv, mp4, etc). And as far as I know, dlna server specs do not officially support subs. I was told support for subs is vendor specific. I’m not sure about upnp specs.
It’s too bad it doesn’t support srt files through a Media server (I have a Synology 209). My HDX-1000 that I use in another room, plays the srt files just fine when using the media-server functionality. I don’t browse to it through a network share, but via the DLNA mediaserver functionality.
The WD TV LIVE HD however doens’t do this. So saying that the mediaserver doesn’t support is is a case of bs I’m affraid. The WD device just isn’t capable of doing this. I should say it isn’t that hard to implement.
