(WDGeneralNetworkError error 500) for iOS <My Cloud> app up to ver 4.4.6

WD Software & Mobile Apps My Cloud 3rd Party & Mobile Apps
1

This error message occurs when you access photo folders containing apostrophe ’ in the folder name under [Photo] tab → View by album . But you can still access these photos via the [All] tab.

This is obviously a bug, which needs to be fixed in the future release.

Note: I’ve seen a previous post at WDGeneralNetworkError error 500 when viewing photos/videos in ios app
but there is no reply option for me (may have been closed).

P.S. Just tested with 4.4.6 and the issue is still there.

2

The original post refers to a different version of the app that is a year and a half older than the one you are using. Did you try following the recommendations in that thread? Does this happen in another iOS device at your disposal?

3

I just like to share my finding to others encountered the same issue. Since I just started using this app from a few days ago, I only tested on v4.4.4 and v4.4.5, both exhibit the same behaviour on various iOS devices including iPad / iPad mini / iPhone.

The solution is to delete apostrophe in the folder name.

4

Thank you for reporting this issue My Cloud Mobile App 4.4.4/5 for iOS
We’ve forward the information to our engineering team

Thank You,
Samuel Brown

5

I have some folders with apostrophes, but I don’t upload to them ,e.g., I upload all Camera Roll content to a folder named My New Uploads, and from there I move the photos and videos to Mike’s Photos or Mike’s Videos. Try something like this to avoid uploading to folders with apostrophes.