I installed a Passport Elite last week. Every time I boot up my computer (Windows XP), a little dialog box pops up that reads “WDDM Service not running” and there is a little button to click that reads “OK”.
Anyone know why this happens and how I can fix it? Everything seems to be working fine otherwise.
Thanks in advance.
That’s An Issue related to the Wd smartware , but heres What you can do :
1 - uninstall the wd smartware
2- Reinstall it Once more >That’ it
That will solve your Issue and you wont get that message anymore …
Hope it helps
Thanks for another response. Unfortunately, it didn’t seem to work. I removed Smartware with the “Add or Remove Programs” utility. When I rebooted, I still get the message that the “WDDM Service is not Running”. Should I have done something different?
HI , Try to make sure that theres not any wd smartware or smartware updater installed in your computer , i had that same issue before and removing everything related to the wd smartware solved it …
Ahhhh. There is still an updater. I’ll try again. I’ll let you know how it goes.
OKEY , Hope to hear from you soon …
I uninstalled the Smartware and Updater, which in turn removed the VCD. On reboot and reinstall, I still get the WDDM Service dialog.
You were also helping me with another issue with a Windows Installer popping up every time I open an app. When I reinstalled Smartware I had the installer search the VCD for the proper SES Driver. It installed it successfully, but I still get the Windows Installer pop up when opening apps.
Any other thoughts or ideas please?
Thanks again. -Ken
Maybe you should try contacting WD’s Technical Support about this. You can do so either by phone or email.
To Contact WD for Technical Support
 Try re-installing SmartWare using this KBA to do it.