When I plug in my Passport it no longer works - the software dialog boxes that used to show up to allow me to unlock the hard drive and back up data are gone. I get the message listed above( WDDM Service Not Running). I have spent over two hours on the phone w/2 WD techs to no avail. How can I get my passport to work again?
I am able to see the Passprt hard drive and I can see my saved data. But I can’t back up new data and am unable to “retrieve” stored data.