I’ve given up on the WD software. I switched to CrashPlan to do cloud based backups and it has a option to do LAN based backups so now all my comptuers back up to a WD My Essentials drive attached to my router in the basement. I backup EVERYthing to that then all my important things to the cloud.
This software just doesn’t cut it and CrashPlan is much easier to use and works great. Yes I have to pay a yearly fee for it but honestly it’s worth not losing all my data.