Add me to the list please. :cry:
Access from all computers and devices (iPad and iPhone) work great while on my local network. Once I leave my network, I get the Device offline and not accessible message.
I have tried renaming the NAS, resetting the unit, rebooting the unit, delete and re-add mobile and web user accounts, deleting and reinstalling iOS apps (WD2GO and WD Photo).
At first I had an Apple Airport Extreme and it was connecting (slowly) with a relay connection. Having read there is a compatibility problem with the Apple router, I bought a Netgear R6300. uPnP is enabled and Remote Connection is now “Connected”. My router’s UI even shows my NAS as connected and uPnP “active”.
Here is everything I can think of that I have done:
Reset the MBL Duo using the button in the back
Rebooted the MBL Duo
Changed the name of the NAS (three times)
Deleted all mobile and web accounts, disabled remote access, enabled remote access, added back a mobile and web account. (Neither worked out of local network )
uPnP is enabled and active on the router
I have assigned my MBL Duo a static IP
Have tried opening ports 80 and 443 manually
Used the nslookup command from my local network and was returned:
The second address is the same as my network’s external IP.
- Firmware is up to date: 02.40.06-048
I am at a loss. At this point, I have no idea if it’s my network/settings or something in the firmware that is out of my control. I just purchased this unit at the end of December and have been working to get it to function properly for a month now.
I really hope this is my error so I can fix it, but so far…no dice.
Also, I would like to add that disabling uPnP to force a relayed connection and denying all the other devices on my local network uPnP is not an acceptable answer.