WD2go times out

Just set up my router last wednesday and updated the firmware, i set up my phone and the webaccess for wd2go, the only time it works is when i am on wifi in the house.

The phone times out when trying to connect and from outside the house i cannot connect from a different location??

Is there an issue with it?

Or do I need to change some settings…

Thanks in advance


Edit: Try pressing the reset button on the bottom side for 10 seconds.

Also thi is a My Net N900 1tb model

OK i will try this wheni get home does that just reboot it or reset to factory defaults?

Rebooting worked, not sure why it wasnt working but has been working since the reboot

I set up various log in options to my computer so i can get to the router if this happens again.