wd2go remote web access does not work no matter what you do

When are they going to fix this?  I have change router to open ports 21 80 443 and 1194. and nothing works.  I have a DHCP connection good and remote acces show enable direct connection.  I had a static too.  Nothing works.  Now I have a 404 tomcat error.  Do they realize everyone does not know how to use the terminal and change scripts.  This device was advertised to work out of the box.  Again when do they plan on fixing this?

What error messages are you getting from the my book side? Have you tried using a different web browser or another computer for remote access?