WD2Go Ipad app

WD Software & Mobile Apps My Cloud 3rd Party & Mobile Apps
#1

I have been trying to setup remote access to MBL via my ipad.

The MBL is enabled for remote access and I have successfully completed the email and password registration process.

I have requested an activation code to pair my Ipad. and installed the WD2go app. I load the app and choose to add WD device, I’m requested to enter the activation code. After entry I can see MBL drive. I then click to navigate to view shares and there is where it fails to work. All I get is the loading circle. I have left it trying to load for some time but nothing is loaded.

WD photos does work but I have to use a different activation code.

Web access also works, however when I navigate to the shares folders, I’m asked to enter a Network drive code…

I’m hoping someone can give help.

#2

Hi, try disabling any router firewall that might be active, also check if you have the latest My Book Live firmware. 

How to update the firmware on a My Book Live or My Book Live Duo

[http://wdc.custhelp.com/app/answers/detail/a_id/5735](http://wdc.custhelp.com/app/answers/detail/a_id/5735\)

 

#3

Hiya,

Thanks for the reply Ichigo, updated MBL a few days ago (MyBookLive  02.43.03-022 : Core F/W), disabled router firerwall…Ipad still will not load files. Ive now paired my My Sony XPERIA which works perfectly. Your thoughts?

#4

Hello Snottier, please check your private messages. 

#5

Hi, I’m haring THE Same problems on iPad. WD photos works fine. Wdmycloud doesn’t. On my android Phone all works fine 2…very frustrating and no info found…

#6

I’m having the very same problem.