WD2Go install on iphone - can't access networks any more

WD Software & Mobile Apps My Cloud 3rd Party & Mobile Apps
1

I installed WD2Go onto my iphone (IOS6)  and was unable to join either of the networks in my office, including the one that the WD MyBook is connected to.  Also, when I try to connect the phone using WD2Go and the Remote Access utility, I get an error message 31564 Error configuring remote access. ( I get this for almost everything I do, but usually when I click Close, it goes away and things work - but in this instance, it doesn’t work).

I uninstalled the WD2Go app, and now I can connect to both networks fine.

Very disappointed with the software for this drive. Most of the time I watch a dotted circle telling me to Please Wait. I have waited sometimes an hour before giving up.  And I get this for ages when I try to contact Support, so I have to rely on the forums.

2

What model drive do you have?

3

Ich habe das selbe Problem! Gleicher Fehlercode und keine Response vom WD support.

Was kann man da machen?

4

It’s a My Book Live. It’s working OK as a backup device, but I can’t seem to use it as a personal cloud no matter what I do. Might just as well have bought a cheap large ordinary hard disk. And I certainly don’t want it to disconnect my iphone from my wireless network.

5

GreyArea: You say it’s in your office?    Is it on a network that you maintain and operate, or does your office have an IT department?

Reason I ask is, if it’s a “corporate” network, then there may be policies in place on firewalls that will prevent such apps from working.

6

Ah, by office I mean the room in my house that I use as an office. I am the IT department, network admin and I am a computer professional, so pretty much know what I’m doing. No policies other than sensible precautions. Nothing corporate here.  

7

But you have multiple subnets?   If so, the 2go app won’t discover them since that’s broadcast based.   

8

No. I have one network that my iPhone is connected to - the same network that my computers and the router are connected to. It’s an extremely simple system. My only problem is that when I install the app for WD2Go onto my iPhone, the phone can no longer see the network at all.  

Obviously I have uninstalled the app.  I haven’t tried it again because I need my phone to be connected to the network.

9

GreyArea wrote:

My only problem is that when I install the app for WD2Go onto my iPhone, the phone can no longer see the network at all.  

As in …  the entire WiFI SSID appears to have disappeared?   No longer visibile?

That’s a weird one!

10

Yup! I thought so too.