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1

Hi, when I’m trying to log in MyBookLive through WD2go.com, I get a message saying that my unit is offline although it is working fine through my network.  Does anybody encounter the same problem?  I’m using a Cisco E1200 router to access internet and everything seems to be fine.

Thanks,

Smarty

2

What happens if you connect the drive directly to your internet connection (bypassing the router)?

3

Did you go into the My Book Live dashboard and enable Remote Access? Is it showing connected (Relay or Direct)? if it is enabled, try enabling/disabling it again, then try to access it.

4

I have exactly the same issue:

Remote Access is enabled, but the connectivity status in the user interface stays:

Connectivity Status: Connecting

Trying to establish a remote access connection…

I have received the remote access e-Mail and can access via password. I can see MyBookLive but the status says: Offline.
MyBookLive is connected to the wireless router via Ethernet . I can access Mybook Live with all other Wireless network devices in the network.

I can access the drive via Ping within the network via Browser (IP).

Any ideas?

5

This solved the issue for me. Many, many thanks!