WD2Go.com Website - Dead "ghost" drives

WD Software & Mobile Apps My Cloud 3rd Party & Mobile Apps
1

Hi, the background of this problem is:

  1. I own a My Book Live, which I previously set up access on the WD2Go.com Website and authorized my account.

  2. I bricked the drive by accident, and went through a manual restoration of the drive (it’s working again).

  3. Now the drive is back to original firmware, and I set up access on the WD2Go.com Website again.

  4. There are 2 My Book Live drives in my account, and I’m only able to access the newly-created one. It says “Device is offline” for the old one, but doesn’t have any options to let me delete it.

Can you add a Delete option for old drives that are linked to my account?

2

We are aware of this. Will be releasing software in the next month or so that will allow you to delete a drive from WD2go.com.