I’ll echo the terrible Western Digital customer support, Phil! In regards to my issue in the post above, it took 5 responses from them before they even acknowledged the error message! Before that, I had been told the WD2go app had been discontinued (literally, that was the reply). Following that, I was advised to try and install abFiles and I quote “if Windows phone supports the app in order for you to access your files” They didn’t even know if it was supported by my phone yet offered it as a solution! And suggested if I wasn’t happy with the support so far, that I escalate the support request.
What followed was the offer of a $25 voucher to use in the WD store (very useful when living in the UK!) whilst they looked further into my issue.
The next response was an offer to refund me the original purchase price of the drive, provided I returned the drive back to WD. Yes, they would rather refund me than offer a solution!
Finally after making it clear I wanted some solution to the error, I finally got in… And boy, what an awful experience the website is! After trying to navigate the treacle slow loading to locate a file that I accessed quite often in the phone app, I eventually gave up.
So yeah, utterly useless in my experience! And it’s abundantly clear that WD have zero intention of doing anything about this shambolic situation.