I am running WinXP Professional SP3 and bought this drive as a second storage drive. Been as they didn’t send me a jumper (GRRRRRRRR) the instructions say to use the WD align software.
Running this software did not recognise the drive at all, so I partitioned it using the Windows Disk Management tool. The drive now has a letter and seems usable, and it now shows up in the alignment tool. BUT, it is listed as ‘Not a Western Digital Advanced Format Disk’ and it is unable to do anything with it.
What could be the problem?? I am astounded that a new hard drive can be so fiddly and require software that doesn’t function properly. Very unimpressed with WD so far
I’m in exactly the same boat. Bought a WD10EARS to use as a backup drive for my desktop. After upgrading my BIOS so the drive was recognized on my machine, I partitioned and formatted the drive (Primary, NTFS). Then I launched the WD Align software by Acronis, and I’m getting the same thing. The sw indicates the drive is “Not a Western Digital Advanced Format Disk” and also indicates that it has a “Non-optimally aligned partition”.
What gives? :angry:
Things just shouldn’t be this hard. I’m ready to get a Mac…
I just got off the phone with WD support. The tech asked me to download the WD Align System Utility - Powered by Paragon and try that. According to him, it’s preferred over the Acronis utility. I downloaded and ran it while I was on the phone with him, and sure enough, it recognized that the drive was an AFD and allowed me to align it. I ran the utility again after it was finished (took less than half a minute) and it now shows the disk as aligned.
Think I’m good to go now…
Thanks, that’s far more helpful than the actual guy I’ve been wrestling with at support. I’ll try this out cheers.
Yup, that worked perfectly! Thanks