WD20EARS - 2TB SATA 2 Drive - RMA Time?

WD Internal Drives Desktop & Mobile Drives
1

Hello everybody,

My first post here… I have a WD20EARS that has gone wonky in a NAS setup… No RAID was setup so lucky I didn’t lose anything… Here are some screenshots… I’ve begun reading some posts regarding the LLC and studying the WDIDLE3.exe tool… I noticed the load cycle was very high on the drive that died… It was used for streaming video mainly and random file access… I have the second good drive as comparison which was just holding data… Should I RMA the bad drive??

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-Failing WD20EARS (C1 - LCC = 141215)

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  • Good WD20EARS

I’ve been using WD drives for along time… This will be my first time RMA a drive… We shall see how it goes… Should I use advanced RMA or standard?

Thanks,
Yatti

2

You can also run a test with DLG, if it fails a second time replace it.

http://wdc.custhelp.com/app/answers/detail/a_id/940/session/L3RpbWUvMTM0NTQ4OTEyMC9zaWQvYWI1VjliNGw%3D

3

Hi well a advanced RMA is a lot faster and they give you 30 days to send the old drive back. To do a advanced RMA you would have to call them.

4

Trying to see if the drive fails under DOS Western Digital Lifeguard tool… Not even sure if its running the short test anymore… I am most likely going to advance RMA…

5

You don’t necessarily need to call to do the advanced RMA, you can also do it from the portal page.

https://westerndigital.secure.force.com/?lang=en

6

Thanks.

I started the advanced RMA from the portal… Should I wait for the new drive in order to reuse its packing material and send the old drive back? I don’t have any small boxes or alot of bubble wrap currently… This is my first advanced rma from WDC…

Edit: The BIOS continues to complain via SMART about this drive… Aswell as Data Lifeguard Diag failed from DOS with the read errors… I think it’s definately time to send it back…

Thanks,