WD10TMVW-11ZSMS1 didn't read/write

Hello,

I have a hardware failure in my WD10TMVW-11ZSMS1 model hard drive. When I connected it to my computer, there was a sudden burning smell, and it did not work. The password program boots up properly, and after I enter my password, it starts up. However, it takes about 1 hour. I cannot recover the data. I have been storing it like this for 12 years. Also, the motor barely spins. There is important data inside. I can replace all the parts of the hard drive. I live in Turkey and I cannot find a hard drive of the same model as this one. I suspect the issue is with the motor or the read/write head. Which models are compatible with the parts of this hard drive? I would be very grateful if you could provide information.

Thank you in advance.

Hi @serkan1987

Have you checked our knowledge base articles?
(Support for Western Digital Hard Drives | Western Digital)

Have you opened a Support Case?
If not, contact Western Digital Technical Support for assistance.
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