Wd10jpvx hard drive clicking

Hi All
I have this drive

  • Device Type. Hard drive - internal.
  • Capacity. 1 TB.
  • Form Factor. 2.5" x 1/8H.
  • Interface. SATA 6Gb/s.
  • Buffer Size. 8 MB.

Computer would not start
Took drive out and fitted to external caddy
Drive started up okay BUT after about 4 second it started clicking then switched OFF
Then fitted to my other desktop did not see it.
Read about platter being stuck on plates
Took cover off BUT they was parked on head all okay.
Spun wheel seamed to be okay heads moved accross okay.
So im stuck to what is the problem.
Any HELP please?

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Hi @build,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:

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Thank you for getting back to me

I was giving up hope that anyone reads these community pages

Yes I have sent in a Support Case BUT still not got anything back from them

And Thank you

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We have reached out to you via direct message, so we request you kindly check and reply to your DMs so that we can assist you further.