WD10EALS disappeared

Hi all, i have a problem with a WD10EALS hard drive. yesterday it dissapeared when i started my computer. Tried several sata ports and a external usb case. Nothing works. the Hard drive is running, no clicks or sth when it starts.

The device manager shows a unknown device but cannot update drivers. Unbenannt.JPG

Please help.

Hello,

Try running a diagnostics using WD DLG

does not appear in the WD dlg

could it be the so called “firmwar bug”, is there a solution fotr this?