WD1002FAEX-00Z3A0 timeout

WD Internal Drives Desktop & Mobile Drives
1

Hello.

I’ve had my new rig up for a little over 1 month and I am plagued by some infrequent yet annoying scenarios.

Every once in a while my machine becomes very sluggish. At the same time I will get the following messages in my event viewer:

Log Name:      System
Source:        mv91xx
Date:          9/6/2010 10:41:24 AM
Event ID:      9
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      i7
Description:
The device, \Device\Scsi\mv91xx1, did not respond within the timeout period.
Event Xml:

 
   
    9
    2
    0
    0x80000000000000
   
    10674
    System
    i7
   
 
 
    \Device\Scsi\mv91xx1
    000010000100000000000000090004C001010050000000000000000000000000000000000000000000000000000000000000000007000000
 

Log Name:      System
Source:        mv91xx
Date:          9/6/2010 10:41:29 AM
Event ID:      3
Task Category: None
Level:         Warning
Keywords:      Classic
User:          N/A
Computer:      i7
Description:
Request to physical disk 0 is timed out.
Event Xml:

 
   
    3
    3
    0
    0x80000000000000
   
    10675
    System
    i7
   
 
 
   
   
    0
    000004000200300000000000030002A0000000000000000000000000000000000000000000000000030002A0
 

This is a WD1002FAEX attached to a Marvell 9123 controller on an ASUS Rampage III Extreme motherboard. The Marvell driver is 1036 (latest one at ASUS for this Motherboard). The system is Win7 x64 Pro.

When I use HDTune or the bootable version of Data Lifeguard, they both indicate that the drive is fine.

Is there a firmware or setting in the WD that can prevent this?

Has anyone else been plagued with these ‘stalls’?

2

Having the exact same issue here! I’m using the asus P6x58d premium board with 2x1tb Black drives. Would love to know the fix for this.

3

More errors starting to crop up…

Log Name:      System
Source:        mv91xx
Date:          9/9/2010 5:57:09 PM
Event ID:      36
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      i7
Description:
Command [0x28] on physical disk 0 failed. Sense key=0xb, ASC=0x0, ASCQ=0x0.
Event Xml:

 
   
    36
    4
    0
    0x80000000000000
   
    12711
    System
    i7
   
 
 
   
   
    0
    28
    b
    0
    0
    0000040006003000000000002400026000000000000000000000000000000000000000000000000024000260
 

Log Name:      System
Source:        mv91xx
Date:          9/9/2010 6:00:30 PM
Event ID:      36
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      i7
Description:
Command [0xe1] on physical disk 0 failed. Sense key=0xb, ASC=0x0, ASCQ=0x0.
Event Xml:

 
   
    36
    4
    0
    0x80000000000000
   
    12722
    System
    i7
   
 
 
   
   
    0
    e1
    b
    0
    0
    0000040006003000000000002400026000000000000000000000000000000000000000000000000024000260
 

These errors along with those I stated above occurred 10 times in a period of 4 minutes earlier this evening.

I’m not feeling too good about this drive.

4

Since my last post, I have changed SATA cables and moved the drive from the Marvell 9123 (SATA III) to one of the ICH10R (SATA II) ports. This morning I was greeted with this:

Log Name:      System
Source:        atapi
Date:          9/23/2010 11:10:08 AM
Event ID:      11
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      i7
Description:
The driver detected a controller error on \Device\Ide\IdePort2.
Event Xml:

 
   
    11
    2
    0
    0x80000000000000
   
    15412
    System
    i7
   
 
 
    \Device\Ide\IdePort2
    0000100001000000000000000B0004C002000000850100C00000000000000000000000000000000002000000000000000000000004100000
 

Anyone else think its time for WD to replace this drive?

5

replace the drive mate :slight_smile:

6

DavidSucesso wrote:

replace the drive mate :slight_smile:

RMA in progress. :smiley:

7

Did the RMA(replacing) the drive work ? I’m having the same problem

8

Yes. I have since bought a second drive without incidence.

9

Hello,

I am having similar problems with WD1002FAEX-00Z3A0 hard drive. The revision of the drive is 05.01D05.

I have ASUS P7P55D-E Deluxe motherboard with Marvell PCIe SATA 6Gb/s controller.

I see these errors in the event log: The device, \Device\Scsi\mv91xx1, did not respond within the timeout period.

I am wondering if this is a common problem with that revision and if replacing the drive is the only solution.

Should I expect to get an answer from WD employee here or there is other method to contact WD support?

@grheard: Could you please tell me what is the revision of the new drive you received? Thanks in advance.